Frequently Asked Questions
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Could you explain what an eSIM is?
An eSIM is a digital SIM card that enables you to set up a mobile plan from your provider without the need for a physical nano-SIM card.
What are the steps to activating my eSIM?
Activating your eSIM is a breeze with these 3 steps: 1) Choose your destination 2) Pick a data plan 3) Scan the QR code using your phone.
What sets apart a physical SIM from an eSIM?
While a physical SIM is a tiny chip inserted into your phone, an eSIM is a digital SIM card that allows you to activate a mobile plan from your provider without the necessity of a physical nano-SIM card.
How can I check if my phone is eSIM compatible?
You can find out if your phone supports eSIM by visiting our dedicated page listing the devices that are compatible with eSIM technology.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.